Support Specialist - Kensington Campus (Monday - Friday, 7am - 3:30pm)
Company: The People Concern
Location: Lancaster
Posted on: May 29, 2025
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Job Description:
Role: Support Specialist - Kensington Campus (Monday - Friday, 7am
- 3:30pm)
Reports to: Program Manager
Program: 3001 - Lancaster Interim Housing
Department: Interim Housing
Location: Kensington Campus - 45244 32nd St West, Lancaster, CA
93536
Setting: 100% Onsite
Schedule: Monday - Friday, 7am - 3:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b)
Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
SUMMARY:
A support specialist will act as the first point-of-contact for all
immediate client needs and requests such as phone use, linens,
water, laundry schedule, etc. They will respond to clients' needs
(in a trauma informed care scope) and assist with other tasks given
to support the shelter and other staff members. A support
specialist's role is vital to the success and support of the
client's and the shelter itself.
Essential Duties and Responsibilities:
- Act as the first point-of-contact for all immediate client
needs and requests such as phone use, linens, water, etc.
- Monitor and oversee the floor including communal areas, patios,
bathrooms, dorms and showers, ensuring program guidelines are
upheld and that the physical site is well-maintained and safe,
including general cleaning duties
- Be visible on the floor at all times and actively engage and
welcome clients
- Conduct regular, thorough walk-throughs of the
facility
- Create a supportive environment to ensure client progress
towards stability
- Attend relevant staff meetings, trainings and retreats as
scheduled
- Oversee client cubicle/bed area maintenance in a
trauma-informed manner
- Facilitate a client engagement activities, such as groups or
other activities
- Complete incident reports, update shift logs, and document in
HMIS, as needed and email relevant documents/updates before the end
of each shift
- Develop effective, trusting relationships with clients and use
a client-centered approach that includes motivational interviewing,
harm reduction, and trauma-informed care
- Intervene during crises to actively de-escalate situations,
with client and staff safety in mind, using non-violent
communications skills
- Work as part of a team to provide comprehensive, integrated
care to individuals experiencing homelessness, mental illness, and
substance addiction
- Communicate effectively, and in a timely manner, with
management, peers, and clients
- Maintain client confidentiality at all times, while following
agency, state, and HIPAA laws
- Other duties as assigned
Qualifications:
- High School Diploma or GED or Equivalent
- Minimum one (1) year experience in related work
- Possess effective customer service skills and the ability to
handle difficult situations
- Ability to work independently and think critically
- Ability to act in a professional manner regardless of
circumstances
- Commitment to improving the community through empowerment and
dignity
- Familiarity with non-violent crisis intervention
- Familiarity with issues faced by population served
- Ability to self-motivate and to appropriately organize and
motivate others
- Computer literate; able to use computerized database system for
information management
- Ability to work as a team member
- Able to obtain and maintain Food Handlers, CPR and first aid
certification
- Demonstrate an ability to take initiative towards continued
professional development
Preferred Qualifications:
- Ability to communicate in a language other than English
strongly preferred but not required
Work Environment:
- Ability to lift 10 pounds
- Ability to work in all types of weather environments
- Ability to work with Persons Experiencing Homelessness
(PEH)
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest, specific and direct feedback
- Create an environment where everyone is welcomed valued and
respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment
(AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants
& More
- The People Concern University & Certificates
- Corporate Discounts
Keywords: The People Concern, Lynwood , Support Specialist - Kensington Campus (Monday - Friday, 7am - 3:30pm), Other , Lancaster, California
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