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Intake Specialist

Company: Drew Child Development Corporation
Location: Lynwood
Posted on: November 17, 2022

Job Description:

MISSION: For more than 30 years, Drew CDC has been instrumental in making a difference in the South Los Angeles Community to prepare the children of Watts-Willowbrook, Compton and South Los Angeles to succeed and thereby strengthen our community's future. We've dedicated our mission to providing groundbreaking, innovative, high quality programs that are outcome driven and best practices supported. Our values of accountability, integrity, and respect govern our decision making and ensure that everything we do strives to promote the health and well-being of those whom we serve. JOB PURPOSE: The Intake Specialist will complete initial case assessment and determine presumptive eligibility of families applying for child care services (Stage 1, 2, 3 and CAPP) and help eligible parents gain access to child care services and programs; manage the enrollment process with families to ensure all required documentation is submitted timely including conducting periodic outreaches to active enrollments via phone, mail and email; will manage front desk; provide referrals for licensed child care, as needed; provide denial for ineligible families and providers in accordance to compliance standards; provide quality customer service for all clients and internal support departments, and ensuring accurate and timely entry of data. CORE RESPONSIBILITIES: Manage document collection to ensure all required documentation is submitted timely and accurately, including conducting periodic outreaches to active enrollments via phone, mail and email. Schedule and maintain appointments. Assist clients, as needed, with completing the enrollment process (in-person or via phone). Manage switchboard operations including call screening, call forwarding, message forwarding, message retrieval and distribution (Shift includes Mon. 10 a.m. to 7 p.m. and Tue.-Fri. 8 a.m. to 5 p.m.) Perform work to achieve the expected program outcomes, outputs including; maintaining or exceeding the program census targets to achieve the Annual Agency Budget targets, participates in the planning, organizing, and direct activities of the Strategic Plan and other Agency projects, on-going assessment data demonstrating consistency in contract compliance. Review documents (all incoming mail including new enrollments) submitted for accuracy and completeness same day submitted (but no later than 1-business day). Initiate immediate communication with enrollee when documents are not complete or are incorrect; and document actions in the case record. Complete third party contacts (GAIN, employer, training institutes), as necessary, to assist clients with completing enrollments or to complete necessary verifications. Within 30 days or the child care request, provide denial of services to those who do not complete the enrollment process or to ineligible families upon discovery. Manage TrustLine application/enrollments. Disburse applications when discovery is made of the child care provider type. Collect application and review for completeness. Update case management database and forward application to local R&R Agency for processing. Track status of TrustLine application with R&R Network. Determine eligibility for child care subsidy programs, process enrollment in compliance with contractual guidelines. Will thoroughly explain the child care services and enrollment process maintaining quality customer service. Provide excellent customer service to parents and provider by receiving and responding to inquiries, providing resolution. Annotate each inquiry and resolution in the case record. Work with team to conduct outreach activities to achieve and maintain or exceed annual census targets for each program. CONTACTS AND RELATIONSHIPS: Department of Public Social Services, Program Consumers (Parents & Providers), Community Resource Agencies, California Department of Education MINIMUM QUALIFICATIONS: High School Diploma or equivalent with 4 years' experience in office and or customer service environment; or AA degree and 2 years' experience in office and or customer service environment; or Bachelor's degree and 6 months experience in office and or customer service environment; Graduate of an accredited school. SKILLS / KNOWLEDGE / CREDENTIALS: Minimum three years of experience of a combination of case management and demonstrated customer service Excellent customer service skills and experience with a diverse client base Excellent written and oral communications skills Strong time management and organizational skills Ability to prioritize work Ability to handle multiple projects and meet deadlines Ability to apply program guidelines and follow procedures Strong attention to detail Discretion in handling confidential information and ability to honor confidentiality and work sensitively and supportively with the public. Ability to quickly learn County, State and Federal contract requirements for Alternative Payment and Child Care Subsidy Programs (Early Education). Proficient in Microsoft applications (Microsoft Word & Excel) Strong verbal skills (English/Spanish) Must be flexible and able to multi-task while working in a collaborative, team environment with a positive attitude PHYSICAL REQUIREMENTS: The physical requirements of this position is defined as Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. WORKING CONDITIONS: Office; The worker is subject to both environmental conditions: Activities occur inside and outside. FLSA STATUS: Regular, Full-time, Non-exempt. DISCLAIMER: The above information regarding this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties, responsibilities, and qualifications of employees assigned to this job. This job description is subject to change at any time. BENEFITS AT A GLANCE Health & Welfare Benefits Medical Dental Vision Life Insurance (100% Agency Paid) Long Term Disability Insurance (100% Agency Paid) Short Term Disability Insurance (100% Employee Paid) FSA- Flexible Spending Accounts (Medical, Dependent Care, Commuter) 403b Retirement Plan Eleven paid holidays per year Two Floating Holidays per year Nine accrued paid sick days per year _(rolled over up to a maximum of 18 days)_ Winter Break-December 25 - January 1 Up to 20 days of accrued paid vacation days per year based on tenure _ The Agency pays 85% of the premium cost for employees and a generous portion of the premium cost for dependent coverage._Job Type: Full-timePay: $17.43 - $21.09 per hourBenefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insuranceSchedule: Monday to FridayCOVID-19 considerations:We have secured PPE for our employees and clients and implemented social distancing and other best practices across the organization.Education: High school or equivalent (Required)Experience: Office experience: 2 years (Preferred) Customer service: 2 years (Preferred)Language: Spanish (Preferred)Work Location: One location

Keywords: Drew Child Development Corporation, Lynwood , Intake Specialist, Other , Lynwood, California

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