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Care Coordinator

Company: ST JOHN'S WELL CHILD and Family Center, INC
Location: Lynwood
Posted on: May 16, 2022

Job Description:

Job Description REQUIRED SKILLS AND QUALIFICATIONS Education : (Preferred) --- Bachelors Degree Experience : (Required) ---Three years experience in social/medical services setting providing targeted care management to multi-ethnic communities, with knowledge of, experience with men, women, children and families and chronic disease management. --- Bilingual (preferred). Licensure/Certification : --- Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management. Assessment --- Conducts intakes and assessments --- One-on-one care assessment and education around COVID --- Coordinate all aspects of care with providers and Behavioral Health --- Linking patients to resources in the community. Documentation --- Care plan development including goals, objectives and actions to resolve barriers and access to services. --- Maintain client---s files, records, appointments, services, follow-ups and assessments Maintain regular contact with patients and document as needed; phone calls, conferences --- Maintains accurate record keeping, client tracking, data collection and monthly reports. Screening --- Administers assessments and/or screening as needed Team --- Coordinates care monitoring to follow up schedules and procedures with patients --- Maintains contact with patients and staff as needed --- Fosters team environment in advocate role with staff, patient, and providers Organization --- Coordinates services and advocacy with contact to community resources. --- Liaison between family and community resources. --- Strengthens the family---s ability to assess and meet education, health and social/behavioral service needs. MISSION STATEMENT The mission of St. John---s Well Child and Family Center is to improve and maintain the health of children and their families regardless of their ability to pay, and enhance the community---s access to health care, by providing a medical home offering preventive and primary medical, dental and mental health treatment for underserved, uninsured and economically disadvantaged persons. The Center also serves a critical function in early identification and referral for serious medical conditions requiring more advanced medical treatment. Our Clinics serves chronically underserved, uninsured and economically disadvantaged families. St. John---s Well Child and Family Center has been involved in increasing the availability and access to health care for the medically indigent since 1963. VISION STATEMENT The vision of St. John's is to deliver high-quality primary and preventive medical, dental, and mental health services that go beyond the borders of tradition to uninsured, underserved, and economically - disadvantaged persons in Los Angeles. We are devoted to instilling the value of well-being to our communities, resulting in self-advocacy, self-esteem, and self-sustenance through innovative and developmental programs and collaborative endeavors. COMPANY VALUES Dignity We honor and respect every person we encounter as a valued member of the human family whose gifts and rights are to be protected. Excellence We support and champion individual and organizational growth, accountability, creativity, teamwork, and commitment to quality, and the best standard of care. Well-Being We promote and advocate for the full integration of our patient---s physical and mental health with their needs as an active member of a vibrant and just community. Social Justice We collaborate with others to develop systems, organizations, and programs that address the needs of and empower all members of our community with a preference for the most vulnerable and disadvantaged. Commitment to Process Improvement Employees will make a commitment to the change process and embrace new systems and technology designed to enhance employee skills and improve patient care. Employees will actively engage in designing, implementing and optimizing new systems for efficient operating. Employees will be dedicated to a patient-centered medical home model fostering excellence in customer service and patient care. Employees will provide cross functional support to other employees which means you will be responsible for ---other duties as assigned--- to pick up the work load and rebalance the work load for continued efficiency in patient care. Essential Job Functions include the following: Physical Demands: The physical demands described here are representative of those that be met by an employee to successfully perform the essential functions of this job and include the ability to type and operate a personal computer with various software programs, effectively operate standard office equipment, bend, stoop, crouch, kneel, twist, balance, and work at a desk, lift and carry up to 25 pounds, and communicate (written and oral) in a clear and professional manner. Mental/Cognitive Demands: Establish and maintain effective work relationships with co-workers and customers, maintain regular attendance, understand and carry out a variety of oral and written instructions, have knowledge of proper English usage, grammar, punctuation, spelling, and vocabulary, have the ability to learn office principles, practices, and methods, understand filing systems, including numerical, alphabetical, and chronological, learn a variety of procedures, policies, and services of the assigned work unit or program, perform assigned duties with efficiency and accuracy and maintain confidentiality. Competency Definitions Competencies are metrics used to measure how well you perform your duties and responsibilities on the job. For example one employee may handle X numbers of patients per day but when surveyed, the way the patient was handled or mishandled speaks to competence. Competence is measured on a scale of 1 (low) to 5 (high). Personal 1 Results Orientation Employee takes initiative and sets high goals and consistently achieves goals as assigned. Quality of work is accurate and has consistent neatness and detail. Quantity of work meets goals and deadlines. Maintains a steady pace under pressure. 2 Decision Making and Problem Solving Weighs all facts before making a decision and willing to take action within limits. Consults with superiors before taking action. Digests relevant information. Anticipates and prevents problems before they get out of hand. 3 Judgment Uses sound logic and factual information to analyze situations. Knows how to find information relevant to circumstances. Can withhold personal feelings and politics when making decisions. 4 Oral and Written Communication Is effective in one-on-one and groups situations. Can listen and respond appropriately discussing matters. Provides professional responses to internal patients and external vendors. 5 Flexibility and Dependability Performs effectively when faced with varying operating conditions. Punctual, attentive and accepts responsibility for all duties assigned. Can adjust quickly to changing environments and demanding situations. 6 Job knowledge and Technical Skills Proficient in job knowledge and technical skills required for the position. Shows understanding and demonstrates skills as needed. Learns new skills and terminology as appropriate in a changing environment. Team 7 Planning and Organizing Schedules time effectively, meets deadlines, to achieve all goals and objectives. Plans each day with priorities and accomplishes daily, weekly and monthly goals. Demonstrates good time management and strong administrative skills. 8 Supervision Accepts corporate mission and objectives and is aligned properly to outcomes. Keeps supervisor informed with updates, reports, and changes. Supervises with integrity and demonstrates leadership when assigned employees. Team (continued) 9 Teamwork and Developing Others Builds teamwork and team spirit among all employees. Maintains solid working relationships that support and encourage one another. Enforces team concepts over personal bias and individual opinions. 10 Composure Maintains composure and objectivity when under pressure. Embraces change and new challenges with enthusiasm and energy. Handles themselves in a mature and professional manner. 11 Building Relationships Maintains rapport with employees, patients and stakeholder. Manages conflict constructively to achieve mutually beneficial outcomes. Builds consensus and overcomes. Organization 12 Leadership Employee is a positive role model and demonstrates integrity on the job. Develops others to maximum capacity for growth and incremental improvement. Manages others to win loyalty and commitment. 13 Awareness: Internal and External Understands internal corporate culture and can maneuver as required. Keeps abreast of new services and changes that affect the business. Keeps informed on community, political and legal matters pertaining to St. John---s. 14 Quality Control: Improvement of Patient Care and Profitability Exceeds patient expectations in providing services to our community. Properly matches patient need to appropriate referral service(s). Supports St. John---s Mission with enthusiasm and in a caring manner.

Keywords: ST JOHN'S WELL CHILD and Family Center, INC, Lynwood , Care Coordinator, Other , Lynwood, California

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