Sr Associate IS Analyst (JP9884)
Company: 3 Key Consulting
Location: Thousand Oaks
Posted on: April 1, 2026
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Job Description:
Job Title : Sr Associate IS Analyst ( JP9884) Location: Thousand
Oaks, CA Employment Type : Contract Duration : 6 months with likely
extensions Job posting date : 2/25/2022 Note: Onsite 3 days per
week Thousand Oaks ? 3 Key Consulting is hiring a Specialist IS
Analyst for a consulting engagement with our direct client, a
leading global bio-pharmaceutical company. Job Summary: Member of
IT team responsible for supporting the Deskside Services team in US
/ USTO and work under supervision of US Deskside Service Staff to
support USTO end user devices. Specific focus is required on device
handling / IMAC (Install-Move-Add-Change) activities (such as
onboarding new users / termination of users) Guiding/monitoring
(outsourced) activities to make sure new hires receive their
devices in time when joining the client. guiding/monitoring
(outsourced) activities on device retrieval in case of terminations
Support US Deskside Service Staff on new upcoming M&A
activities. Supervise End User outsourced partner on device/asset
activities such as handling new device deliveries, device
quarantining, disposal and return to vendor activities. Day to Day
monitoring on (outsourced) deskside service performance on
ticket/SLA compliance (incident, request and asset management.)
Support deskside projects and provide guidance and direction to
(outsourced) deskside support staff where needed. Basic
Qualifications: Bachelor’s degree or Associates with 4-6 YOE with
user desk side support Top Must have Skill Sets : Ability to work
in a fast-paced, highly technical environment. excellent customer
service skills with expertise in troubleshooting, diagnosing and
solving complex problems Experience delivering end user & desktop
support services within regional or global companies required
Familiarity with supporting multiple device platforms – Windows,
iOS, MacOS Working knowledge of ITIL methodologies and systems
Experience successfully leading or delivery projects that impact an
entire organization. Employee Value Proposition : The person in
this role will support insourcing of the client’s patient contact
center insourcing process. You will gain skills delivering user
support and day to day management of services. Red Flags : No end
user, deskside or technical support services background Lack of
strong interpersonal communication skills Interview Process: Phone
screening by hiring manager and other stakeholders We invite
qualified candidates to send your resume to
resumes@3keyconsulting.com . If you decide that you’re not
interested in pursuing this position, please feel free to look at
other positions on our website www.3keyconsulting.com . You are
welcome to also share this posting with anyone you think might be
interested in applying for this role. Regards, 3KC Talent
Acquisition Team
Keywords: 3 Key Consulting, Lynwood , Sr Associate IS Analyst (JP9884), IT / Software / Systems , Thousand Oaks, California
