Product Engineer - User Assistance

Location: Redlands
Posted on: June 23, 2025

Job Description:

Overview Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform’s users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement materials. In this position, youll make our customers successful by creating UA materials for GIS software products. Youll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices. Responsibilities Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows Support a variety of UA materials, including installed and online help, tutorials, blog articles, videos, and more Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release Be part of a UA team to produce content that is consistent with the appropriate Esri style Provide team member support in the form of functionality feedback and testing support to the product development team Create and maintain a network with delivery services, product management, and marketing team members to ensure our software and UA content deliver a great user experience Work with top software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products Requirements 2 years of professional experience in a similar position supporting similar responsibilities An understanding of documentation workflows that use HTML, XML (DITA), or Markdown Experience producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content Ability to learn and use software as a customer would to produce the UA materials based on the experience Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively Effective time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment Experience with ArcGIS software or other geospatial technology Bachelor’s in GIS, English, technical writing, or a related field Recommended Qualifications Experience with/knowledge of the following: Working on a software development team using the Scrum process GitHub version control or other doc-as-code approach ArcGIS Pro, ArcGIS Online, or ArcGIS Enterprise including map authoring, editing, geoprocessing, and sharing Indoor GIS 3D data - CAD/Autodesk, BIM/REVIT Python Master’s in GIS, English, technical writing, or a related field LI-DR LI-Hybrid Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $76,960-$128,544 USD About Esri At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here. If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Keywords: , Lynwood , Product Engineer - User Assistance, IT / Software / Systems , Redlands, California